Consumer Terms & Conditions
Effective 1/1/11
ORDERING INFORMATION:
To place your order, select the product line and begin shopping in the products section.
Click links above to shop
METHOD OF PAYMENT:
We accept VISA, MasterCard, American Express and Discover at time of order.
SHIPPING INFORMATION:
We offer various methods of shipping which will be available to you at check-out. We utilize the following carriers; U.S. Postal Service or United Parcel Service.
SALES TAX: Sales tax will be charged for California residents
ORDER LEAD-TIME: Normal lead-time is 10-14 working days.
RETURNS/EXCHANGES:
Customer Satisfaction
We at The Walton Company stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase, simply follow the instructions below.
Returns:
Call (714) 847-8800 to receive authorization number for all returns. We will give you your choice of refund, credit or exchange within 30 days. Refunds will be issued in the same manner in which original purchase was made. Simply give us the date of invoice and the invoice number and you may return any stock item. All items returned must be shipped prepaid.
Returned merchandise must be received by The Walton Company in the condition in which it left the factory. A 15% Restocking charge will apply to merchandise returned. An additional charge may be made to restore merchandise to salable conditions. Upon return, your merchandise will be inspected. Credits or refunds issued will be for the item value. Any taxes charged will be refunded in accordance with state laws. Shipping and handling charges are nonrefundable.
Specials and Custom Orders are not returnable.
Upon receiving a authorization to return your product(s), please include the RA# on a copy of your invoice and ship prepaid to:
THE WALTON COMPANY
17900 Sampson Lane ,
Huntington Beach , CA 92647
GENERAL INFORMATION:
Size Description (Actual Size) - All listed sizes are nominal diameters only. Actual diameters are 1/4” smaller. (Example: PM-12” actually measures 11 3/4” in diameter.) Thickness is a generous 1/4”.
ProtectoMat:
Choice of two patterns: Popular “Pecan” (medium color) or “Walnut” (dark colo
GrafixMat:
Hanging Hole is included with all coasters.
Prices and terms subject to change without notice. There is a $20.00 service charge on all returned checks. We reserve the right to make up-grades, changes or product improvements without prior notice. The Walton Company reserves the right to limit purchase quantities.